Here you can find 12 years worth of articles on everything from how to avoid dodgy scams to writing an effective complaint letter. In this role, he is responsible for all business aspects of the Company's cable operations. (Be prepared: some customers have reported hostile and aggressive responses from Comcast when they try this out.). Can I get a refund for my Marriott Vacation Club Points? As of October 2017, Consumerist is no longer producing new content, but feel free to browse through our archives. The Federal Communications Commission (FCC) regulates cable and satellite services to protect consumers. I ran into that problem with a bank a few years back: I called to complain about fees on my account, and got the "there's no manager here/I'm the manager but I'm actually the guy next to the person you last talked to" line (I worked in tech support. Search Begin typing your search term above and press enter to search. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247. If you need help with any problem,please contact us through this form. Call the Main Line for Comcast's Executive Offices at (215) 286-1700. Total Compensation. notorious for less-than-stellar customer service, offered tips on how to get great customer service, it's important to be clear, concise, stick to the facts (and avoid your life story), and go right for what you want. In addition to contacting the company by email or telephone, consumers can contact Comcast via mail at its corporate headquarters in Philadelphia, Pennsylvania. Now it wont refund my $3,606. File a complaint with the Federal Communications Commission, which regulates communications service providers. Their goal is for you to go away happy enough that you won't leave or cancel your services. Make use of services like GetHuman, which can connect you with a real person or schedule a callback from the company you need to talk to. Comcast Customer Service - Xfinity Technical Support How can we help?

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