I purchased tickets to the Olympic gymnastics trials in January 2020. LAST time I purchase tickets through StubHub. NOPE. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Just bought tickets. The tickets are wrong ones worth $148 each!! Had I known seller didn't have tix I never would've purchased. They still charged me fully for a canceled ticket transaction. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. Stubhub does not accept returns and does not have a return policy. Required fields are marked *. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. StubHub won't give refunds for canceled events, just 120% site credit If my ticket was valid I WOULD HAVE USED IT. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. For $2400 this is pure BS and will not stand. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. Site says venue will honor original ticket but when i click on view tickets nothing there! Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. I purchased a Citi field parking pass for Mets opening day. Copyright 2012 - 2023, ReturnsAndRefunds.com. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. See detailed StubHub customer service rankings, employee comments and much more from our sister site. All rights reserved. If I had purchased elsewhere I would have received a full refund! You agree to provide StubHub with your Social Security Number or other tax identification number if necessary for StubHub to provide (without notice to You) information to the relevant tax authorities related to payments you receive from us and further authorize StubHub to release that information to the relevant tax authorities. I purchased a Citi field parking pass for Mets opening day. The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit. I emailed them screen shots proving there was no such disclosure. I do not want someone to buy my tickets without the same disclosure available. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Ticketmaster, for example, states that if an event is . I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. I have been attempting to contact you several times regarding ticket order #553613638. Sorry we couldn't be helpful. At NO stage did they advertise this game as a TBA or TBC date and time.

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