There were no empty drinks left sitting by the pool for too long. Javier was one of the best. In addition to everything included in the Excellence Wedding Package, this upgraded wedding package option also includes items so that you can keep the celebration going during your Riviera Maya destination wedding, like a cocktail hour and private reception. There is a lovely coffee shop on offer too where you can grab your morning pick me up. Therefore, we can assure you that your constructive criticism has been taken by our team in order to keep standards and ensure your satisfaction. And the people - the amazing, wonderful, engaging people that work at ERC make it the special place that it is, and they keep us coming back time and time again. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. You can also put your name in to return later and get a drink or enjoy the live entertainment. Top room amenities include a minibar, air conditioning, and a flat screen TV. Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. The Mahi Mahi Skewer on the lunch menu was top class. Package deal Contact accommodation for availability. We made our way down to the beach every day around 11:00, and had no problems finding chairs. Generally speaking, the Cancun Hotel Zone is very safe for families. By the end of day one, Jorge who was looking after us by the pool knew our routine of drinks order. Again, this service differentiated the Excellence and made the experience incredible. The staff is friendly and fast. The entire staff at the resort wore masks the entire time. A couple of the restaurants are adult only as well. The staff at ERC are nothing short of amazing. Our driver wore a mask and we did too in the enclosed space. The resort was apparently full, but it really didn't feel like it. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. Like most all-inclusive, there is a wide selection of evening shows and entertainment on offer. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our driver wore a mask and we did too in the enclosed space. The resort does its best to be environmentally friendly and tries not to offer plastic products, so make sure to bring a reusable straw if you like to use one. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. Would recommend to everyone. It is also lovely to read that our attentive staff members pampered all the time making you have got everything you wanted and they went above and beyond to make sure that you had a great time.

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