If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. We temporarily stopped all service disconnections for non-payment in March 2020, but disconnections for non-payment have resumed for all customers in West Virginia and Tennessee, and for non-residential customers in Virginia. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. The phone number of your REP is located on your electric bill. Welcome to a new day at American Electric Power. No termination if National Weather Service issues a heat advisory or excessive heat warning. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Taking action now can help keep balances and bills manageable, and your electric service connected. Youre in the right place. 1996-2023 American Electric Power Company, Inc. All Rights Reserved. Prohibits the disconnection of registered elderly and disabled customers who meet certain income guidelines who make a minimum payment. 10K - 2021. TTY: 907-276-4533. Customer is required to negotiate a payment plan. 1996-2023 American Electric Power. Can Electric Companies Turn Off Power for Unpaid Bills - Pocketsense 15 day disconnect delay if physician certifies that a household member is disabled or seriously ill. 30 day delay if a household member is on life support equipment, customer must enter into payment plan. Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas). Utility must provide affidavit to the Commission that disconnect will not endanger the health of any household member. 30 day delay and 30 day extension possible in case of life threatening condition. All residential customers can have power restored with a down payment. Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect . Delay disconnect for 30 days with medical certification.