Create a Ticket in Autotask using Powershell Making IT work Such ticket categories are hidden everywhere you select a ticket category . /*]]>*/Want to tell us more? If selected, the text entered into the Summary Notes (on time entries) or Description field (on ticket notes) will be appended to the end of the Resolution field on all of the tickets incidents. This entity represents a document in Autotask. window.open(uri); This entity enables your authorized third-party apps or modules to query the categories that can be associated with an opportunity in Autotask. If setting equals 'Always', the API will always require the QueueID value. Ticket - Autotask Form templates follow the limitations of the currently applied category and the user's security settings. All users can view attachments they uploaded. Want to talk about it? This entity contains attachments for the Opportunities entity. The integration uses the Autotask Web Services API for automatic ticket creation in Autotask. Refer to WebhookExcludedResources (REST). It allows you to configure tiered or volume pricing for the billing product. If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? Any changes to the Status or Quick Edit fields made on the time entry or note will also be applied to their corresponding ticket fields. rev2023.3.3.43278. Please see the general Autotask PSA Web Services On-line help at: https://ww2.autotask.net/help/DeveloperHelp/Content/AdminSetup/2ExtensionsIntegrations/APIs/SOAP/SOAPHome.htm About Examples using the Autotask API Readme MIT license 25 stars 11 watching 13 forks Releases No releases published Packages No packages published Contributors 3 Languages This entity takes on the UDFs that hold the site setup information for the Company represented by companyID. window.open(uri); Please open the solution (the C# one) in Visual Studio and work with the sample code there. This entity represents the categories for documents in Autotask. Update/Create Maximum Entities: The Web Service API calls can update or create a maximum of 200 objects with one call. For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed. To learn more, refer to our AutotaskRESTAPIcalls >Timestamp format article. If the ticket category was configured to display them, additional ticket fields appear in this section on time entries and notes. Some fields on Entities require an id to a parent Entity. This entity describes an Autotask resource assigned to a task that is assigned to a service call. To attach the new attachment to the notification email, select Include Attachments in Email on the notification panel. The impersonated resource must have permission to act as configured in the other sections on the Edit Security Level page. The instructions in this topic help you create an Autotask API user account, configure configuration items and monitors, and configure ticket management in Autotask for your Firebox integration.

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