List First. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. The pattern element in the name contains the unique identity number of the account or website it relates to. We are committed to dealing with all complaints equitably, comprehensively, and in good time. This cookie is used to store the language preference of the user. This is a True/False flag set by the cookie. Share Friendly and fun place to work Crawley Borough Council | Crawley - Facebook details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. All rights reserved. We define a complaint as an expression of dissatisfaction about a council service, whether it is provided by us or a partner or contractor. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. The Ombudsman service is free and they will investigate complaints in a fair and independent way. You can request a repair to your council property to fix an urgent problem. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Find housing . This site is powered by Granicus. We service all gas appliances supplied by us every year and will leave a certificate confirming that they are safe and in good working order. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. Crawley Borough Council. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Somers Orchard - former Horatia and Leamington Houses site. see all the appointment dates and time slots available, and choose one that suits you. If it is an emergency and you do not let us in, we may force entry. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. You also have the option to opt-out of these cookies. Complete the repairs service satisfaction survey. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. London Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. Housing Department Crawley Borough Council - Housing Options Service Services offered. If necessary, they will arrange to remove or seal it (through our repairs team). Wates Living Space to deliver housing repairs across Crawley

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