I am running android 13 and the other phone is Android 12 so maybe this is the problem, is Android 13 not supported? Try updating your Razer Kishi App by following the steps below: Detach and reattach the controller to your phone. [a] If you are a customer outside of the U.S. and have validly purchased a Razer Extended Warranty for your product, the Warranty Period shall be extended for another one (1) year period, to be a total of two (2) years commencing upon the date of retail purchase of your Razer Product. It works, but ingame has zero response to any input given. View user guides and manuals for download >, How to change the rubber grips on the Razer Kishi, I cannot register my Razer device because either the serial number or part number is not recognized, My Razer Kishi does not work correctly with a specific program or game, How to find the serial number, product number, or part number on a Razer device. See the answer below for more details. It provides firmware updates, game discovery, and serves as a launcher for installed games. Please try again in a few minutes. With its portable design that fits most Android devices, always stay at the top of your game everywhere you go. All new Products will have the Warranty Periods listed above, subject to applicable local law. Oh no, that's one of the most terrible case happened. 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