Smart Pay As You Go - help and support | E.ON Next E.ON customers reported this inconvenience on consumer review websites. The more bars you can see at the top of the screen, the stronger the connection to your smart meter. If you have an electricity dual rate smart meter, press and release the blue display button and this will show Rate 2. Well come back to you with help once weve reviewed your problem. Then press B. Repeat this process until all 20 digits have been introduced. . E.ON Next Energy Limited Registered Office: Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Now Im not saying thats whats happened in your case (yet!) If you live in central or southern regions of the UK, it means your meter is probably controlled by Telefonica. The B button can be used to activate auto scroll display, mute the alarm, or confirm supply reconnection, amongst other functions. If your ECV is open and all your appliances are still without power, please call us on 0330 303 5063, or get in touch via online chat and well look into whats happened. B. Activates auto scroll display from sleep mode. If you have an E.ON smart meter, we recommend downloading the suppliers app. You can find your barcode in your online account or, we may have sent you a copy in the post. Reach out to our Support team via the Help Centre, or try our online chat. E.ON Smart Meter: FAQs, Help & Support - Selectra but I have on a couple of occasions tried manual 'Vend Mode' without luck over the past year, figured it was time to ask. Check the consumption against the manufacturer's specification, it may differ slightly and older machines are almost certain to use more. Decide how much you want to spend on gas or electricity per day, week or month. And its free for all members. You can see all these costs on your IHD. Then press the, Seeing how much energy you're consuming and how much money you're spending in. This will then display Credit ON. Get to grips with everything your Smart Energy Display can tell you abut your energy usage. There are no hidden costs, and your plan won't change unless you choose to. Often, these issues resolve themselves within 24 to 48 hours. If the number has been entered correctly you'll see the payment is processing. Need helping reading your E.ON smart meter? If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. A simple lifestyle change, new appliances or an extra person living in your home could also increase your energy usage. The meter uses ZigBee radio to link with the head end system and in home display (IHD . If youre getting estimated readings for gas /or electricity on your OVO statements, and youve opted for daily or half hourly readings, it could mean that weve lost connection with your electricity meter either via WAN (Wide Area Network), or both WAN and HAN (Home Area Network). A graduate of the University of North Carolina School of Media and Journalism, Allison first began working at Selectra in 2019 as an energy advisor. If this is the case, your Secure Liberty 100 smart meter will not be connected to HAN. So whos sending an engineer,@Whittaker ? We should update your account automatically . If your payment hasnt reached your meter, you can easily top up using the 20 digit top up code (sometimes referred to as a UTRN) that we'll send to you with your payment confirmation. What Is Vend Code On The Smart Meter? Note that the Government's 2020 deadline for a smart meter to be installed in every UK home has been pushed back to June 2025. eon smart meter vend mode. The Common reason to use vend code on a smart meter instead of an App top-up is that at PayPoint Outlets, you can get a minimum top-up of 1 whereas, On Apps, you have to top-up with a 10 minimum.